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Music interrupts in my iPhone X

  • 5 de março de 2021
  • 3 respostas
  • 38 exibições
L

The music interrupts constantly when playing in my iPhone X, on 4G. That didn’t happen before. I’m using Deezer for about 3 years in the same place — my home. This can’t go on. This is no way of listening music, with tiny interruptions, that happen every 10 seconds. I cleaned the cache, I deleted the app and installed it again. Please tell me what to do or I will move fast to another music app.

Melhor resposta por Gustavo.

    Hi @Luis Serra Santos ,  this error is usually resolved by clearing the cache and updating the application. As you have tried these and other alternatives, talk to Deezer support ( https://support.deezer.com/hc/en-us/requests/new ), communicate what is happening, inform the version of the Deezer application, the operating system of your device and the data in your Deezer account that they will analyze your case. I also recommend that you speak directly to the community in English.

 

:blush: This is the community in portuguese. To speak to the community in English, click on this link : https://en.deezercommunity.com/

 
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    Gustavo.
    Super User
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    • Gustavo.Super User
    • Super User
    • 2669 respostas
    • Resposta
    • 5 de março de 2021

        Hi @Luis Serra Santos ,  this error is usually resolved by clearing the cache and updating the application. As you have tried these and other alternatives, talk to Deezer support ( https://support.deezer.com/hc/en-us/requests/new ), communicate what is happening, inform the version of the Deezer application, the operating system of your device and the data in your Deezer account that they will analyze your case. I also recommend that you speak directly to the community in English.

     

    :blush: This is the community in portuguese. To speak to the community in English, click on this link : https://en.deezercommunity.com/

     
    SuperUser at Deezer | Deezer Super Hero in Brazil.
    L

    Thank you for your help. In fact, I did solve the problem just restarting the iPhone. My apologies since the problem seems to be in my hardware and not in Deezer.

    Best,

    Luis

    Gustavo.
    Super User
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    • Gustavo.Super User
    • Super User
    • 2669 respostas
    • 6 de março de 2021
    Luis Serra Santos escreveu:

    Thank you for your help. In fact, I did solve the problem just restarting the iPhone. My apologies since the problem seems to be in my hardware and not in Deezer.

    Best,

    Luis

     

            Hi  @Luis Serra Santos ,  there is no need to apologize. This happens and your feedback is important so that the application is always working as if by magic.  :blush::hugging::grinning::notes::notes:

    :grinning::blush: I am very happy to know that everything is already working and that you are listening to amazing music in the best music app in the world, which is Deezer.

    SuperUser at Deezer | Deezer Super Hero in Brazil.
    Rafael.
    1 pessoa curtiu isso
    • Rafael.
      Rafael.

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